Shipping & Returns

We hope you will be happy with your Cards Direct purchase; however, we will be happy to exchange or refund a product should you wish to return it.

If you are dissatisfied with any aspect of your order, we will take steps to resolve the situation.

Please ensure you have selected your product carefully and it is as you require before purchase including size, colour and description. All postage costs to return a product that has been incorrectly ordered are at the expense of the consumer. Products maliciously damaged will not be refunded.

We cannot provide a refund or exchange for customised or perishable goods, including inflated helium balloons unless they are faulty or damaged.

UK Shipping

Enjoy free shipping on orders over £20. Your final delivery charge will be shown at the checkout.

(Please note an order will not qualify for free delivery if a promotion code reduces the order total below £20).

Despatching

Order before 12pm for same day despatch

Our preferred courier partner in the UK is Royal Mail.

We aim to despatch all orders placed before 12pm the same day, Monday to Friday (subject to stock availability). We do not despatch goods on Weekends or Public/Bank Holidays.

Despatch and delivery times are estimates only, but from our experience the vast majority of orders arrive well within these times. Whilst we aim to despatch all orders placed before 12pm the same day, at particularly busy periods this may take longer. We will always notify customers if there are any circumstances that may affect these estimated times.

Shipping Services & Cost

FREE delivery over £20 within the UK (Royal Mail 48™ Standard)

Cards Only

  • Royal Mail 48™ Standard (Second Class) – 99p
  • Royal Mail 24™ Standard (First Class) - £1.49
  • Royal Mail 24™ Tracked (First Class Tracked) - £4.99

Cards and/or Gifts

  • Royal Mail 48™ Standard (Second Class) - £3.99
  • Royal Mail 24™ Standard (First Class) - £4.99
  • Royal Mail 24™ Tracked (First Class Tracked) - £5.99

Delivery Times

Royal Mail aim to deliver First Class items the next-day, and Second Class within two to three days. Delivery time excludes weekends and public holidays.

Deliveries are usually made between 8am-6pm and may require a signature confirming receipt of the goods. It is your responsibility to ensure you are home at the time of delivery or able to collect the order if the courier was unable to find you at home.

All delivery times are approximate and can be delayed due to circumstances outside of our control, such as poor weather conditions and seasonal surges. Please allow extra time for deliveries to Scottish Highlands and Islands, and short delays by the courier during busy times.

If you are not at home and delivery was not possible, we reserve the right to apply further delivery charges should you require us to re-send your order. Please make sure you keep the delivery note enclosed with your goods.

International Shipping

For shipping outside of the UK, please contact us by emailing online@cardsdirect.co.uk and our Customer Services team will come back to you with a shipping cost. Additional payment may be required to cover the cost of your delivery and delivery times may be longer.

Website Returns & Refund Policy

Our website Returns and Refund policy is outlined below.

Faulty Goods

Contact us by emailing online@cardsdirect.co.uk at your earliest convenience with your order number, which can be found on the invoice or in the confirmation email we sent at the time of purchase. Please include details of the problem and photos of the faulty goods. Cards Direct reserves the right to ask customers to provide photographic evidence of faulty goods at our discretion. Whilst the products are in your possession it is your responsibility to ensure they are kept safe and available to collect. On receipt of the returned goods, Cards Direct will arrange to replace or refund your product as you prefer. Alternatively, please take your purchase into your local Card Direct store, along with the original invoice, where the product can be exchanged or refunded. Find your nearest Cards Direct

Damaged on Delivery

In the unlikely event that your product is received damaged, please contact us by emailing online@cardsdirect.co.uk at your earliest convenience / within 5 working days with your order number, which can be found on the invoice or in the confirmation email we sent at the time of purchase. Please include details of the problem and photos of the damaged goods. Cards Direct reserves the right to ask customers to provide photographic evidence of damaged goods at our discretion. Whilst the products are in your possession it is your responsibility to ensure they are kept safe and available to collect. On receipt of the returned goods, Cards Direct will arrange to replace or refund your product as you prefer. Alternatively, please take your purchase into your local Cards Direct store, along with the original invoice, where the product can be exchanged or refunded. Find your nearest Cards Direct

Shortages

It is your responsibility to sign for the correct number of parcels as shown on the carrier’s consignment note. Any shortages must be noted on the consignment note and notified to us by the purchaser within 3 days of delivery by emailing online@cardsdirect.co.uk

Incorrect Goods

It is your responsibility to notify us of any incorrect goods supplied within 14 days of delivery by emailing online@cardsdirect.co.uk

Cancellation

If you wish to cancel your order and your item has already been dispatched, please ensure that you return your purchase to us in its original packaging within 14 days of receipt in order to obtain a refund excluding postage costs. All shipping costs to return a cancelled order are at the cost of the consumer. Alternatively, please take your order into your local Cards Direct store with the original invoice where we will be happy to exchange or refund your item excluding postage costs. Find your nearest Cards Direct

Mis-entered delivery details

If you have entered delivery details incorrectly, we will help you arrange redelivery to the correct address at your own expense. If as a result of incorrect delivery details a parcel is returned to us by the Post Office or one of our courier firms, we can arrange redelivery to the correct address for payment of a further standard shipping charge.

Refunds

If you wish to cancel your order and your item has already been dispatched, please ensure that you return your purchase to us in its original packaging within 28 days of receipt in order to obtain a refund excluding postage costs. All shipping costs to return a cancelled order are at the cost of the consumer. Alternatively, please take your order into your local Cards Direct store with the original invoice where we will be happy to exchange or refund your item excluding postage costs. Find your nearest Cards Direct

Your item will be refunded using the payment method you used to place your order. We are not able to refund through any other payment option. We will make the refund as soon as possible, but this may take up to 3-5 working days for the payment to get to your account due to bank processes and procedures.

Returning Goods

When you return goods to us, please enclose information pertaining to the return. The information we need is:

  1. Your name and order number.
  2. Written confirmation of what items you have returned
  3. Written confirmation of the reason for your return
  4. Written request for either refund or replacement as appropriate.
  5. Please also tell us whether or not you have already contacted our customer service team regarding this return.

If this information is not enclosed with any return, we will not be able to process your return efficiently and you may experience a delay before you receive correspondence, replacement, or refund.

Your statutory rights are not affected.

Instore Refund Policy

Items purchased in any of our stores can be returned in their original, unused condition, with the till receipt within 30 days of purchase for a full refund or exchange. In store purchases cannot be returned via the online process.

Please note that inflated balloons & personalised items purchased in store are excluded from this policy. Your statutory rights are not affected.

Your item will be refunded using the payment method you used to place your order. We are not able to refund through any other payment option. We will make the refund as soon as possible, but this may take up to 3-5 working days for the payment to get to your account due to bank processes and procedures.